Horst Schulze

Horst Schulze

Chairman and CEO

Capella Hotel Group

As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.

Years at GLS 2015, 2016

Filters Clear All

  • Leading Yourself
  • Leading Others
  • Leading Orgs
  • Sectors
  • Regions
  • Faculty/Author

57 Result(s)

57 Result(s)

Filters

Organizational Excellence - Horst Schulze

Organizational Excellence - Horst Schulze

Organizational Excellence - Horst Schulze
00:00
Eliminate Defects

Horst Schulze

00:00
Management vs. Leadership

Horst Schulze

00:00
Are We Good at Hospitality?

Horst Schulze

00:00
¿Somos buenos en la hospitalidad?

Horst Schulze

00:00
Creating an Organization of Excellence and Efficiency

Horst Schulze

00:00
Teaching and Sustaining Employees

Horst Schulze

00:00
Enseñar y apoyar empleados

Horst Schulze

Horst Schulze
00:00
Selecting and Orienting Employees

Horst Schulze

00:00
Seleccionar y orientar empleados

Horst Schulze

00:00
Creating Customer Loyalty

Horst Schulze

00:00
Creando lealtad del cliente

Horst Schulze

00:00
Ep 010: Horst Schulze

Horst Schulze | Jared Wilkins

00:00
Creating World Class Service

Horst Schulze

Efficiency has to be taught and shown.

Horst Schulze
00:00
A Leader Sets the Standard

Horst Schulze

Don't hire people, select them.

Horst Schulze

Leadership cares and involves people.

Horst Schulze

The root cause of mistakes is always five steps away.

Horst Schulze

Leadership sees something beautiful and leads people to it.

Horst Schulze

Personal attentions drives customer satisfaction.

Horst Schulze

Leadership establishes where we are going.

Horst Schulze

Hire people to join you in reaching the destination.

Horst Schulze

The customer wants a perfect product, timely service and care.

Horst Schulze

Manage process. Lead People.

Horst Schulze

Leadership is alignment. Management is compliance.

Horst Schulze

Efficiency is not cutting cost. Efficiency eliminates unimportant work

Horst Schulze
Load More